Our Services & Support

Many resources are available to help you implement and maintain your GeoTalent software.

Our Service Model


GeoMetrix Data Systems is founded on the philosophy that the relationship with our clients is a mutual partnership in which both parties commit the resources necessary to move ahead with a successful implementation and long-term business relationship. We strive to provide relevant, practical and cost effective learning management, performance management and talent management solutions to our clients.

Technical Resources

GeoMetrix provides comprehensive services for all its products in accordance with currently accepted computer consulting standards and practices. Software development resources assist with custom reports or workflow macros. Systems integration and data migration services help import historical data by establishing migration protocols and standardizing data across departments and organizations, including conversion of existing systems and processes.

Implementation

Our personnel take the time to fully understand and interpret the customer’s requirements and accommodate these throughout the implementation. Specialists can carry out a comprehensive needs analysis to understand requirements and assist in definition of the appropriate structure to meet management and administrative needs and successfully integrate with existing architecture.

Training

We offer instructor-led training for our products at our facility or yours and can also do virtual training when necessary Courses are designed for both system administrators and administrative users and cover all aspects of the software from system set-up to building web pages using the online designer to creating reports and carrying out day-to-day tasks. Workbooks are included with all courses.

Helpdesk

Friendly, helpful personnel are available to assist customers via telephone or email. Most questions are answered quickly with one call or email, but our support technicians are known to go above and beyond to resolve customer issues. Specially trained to help you get the most from your system, our helpdesk technicians provide fast and efficient service.

Tier 2 Support

In most cases, helpdesk technicians resolve customer issues instantly, however, when necessary, we offer tier 2 support. When an issue cannot be resolved at the helpdesk, the ticket is elevated to senior technical staff. Group consultations are available and our staff members make all reasonable efforts to resolve customer issues according to industry standard software support policies.

Online Support Center

In our online support forum, registered admin and system admin users can post questions or discuss topics related to our software. Clients can also track any support incidents via the web through our Support Center. The site maintains a library of Technical Support Documents to provide answers to common questions as well as information on more advanced topics. A secure ftp site is where software patches, upgrades, documentation and other files can be downloaded.