Job Posting: Technical Support Specialist

GeoMetrix Data Systems Inc. is a small privately held Canadian company that provides learning management software solutions for corporations, utilities, governments, universities, law enforcement agencies, commercial trainers, and hospitals around the world. For more information visit: www.geotalent.com

Position Description 
This position provides helpdesk telephone and e-mail technical support for our learning & talent management software products. While technical aptitude in computer science is fundamental to this position, the ideal applicant will possess strong interpersonal and communication skills as well as having previous experience in a support or customer service position. This position may require carrying out training.

Essential Duties/Responsibilities

  • Providing customer support for installation, configuration and optimization of software on Windows operating systems and Windows Server
  • Initiating and tracking support incidents and communications with clients
  • Documenting, reporting and testing software
  • Developing and maintaining technical procedure documents

Qualifications
The following skills are considered mandatory for this position:

  • Commitment to customer service
  • Excellent verbal and written communication skills
  • Strong knowledge of computing fundamentals and common software applications
  • High capacity for learning new technology
  • Effective work prioritization & time management skills
  • A technology related diploma, degree or equivalent skills & experience
  • Ability to work well as part of a team

Preference will be given to candidates who meet the following requirement:

  • Familiarity with HTML/CSS and knowledge of database basics would be assets
  • Proven support or customer service aptitude

Other Info
This is a full-time position working at our office in Victoria, BC. Although this position does not currently require travel, the successful candidate may be required to travel at some point in the future. GeoMetrix provides competitive salaries and benefits in a casual working environment.

If you love to work with people and have both technical and communication skills, this position could be for you.

Please send resumes by email to communications at geotalent.com, by fax to 250-361-9362 or by mail to Suite 301, 780 Kings Road, Victoria, BC V8T 5A2. We thank all applicants for their interest, but only those short listed will be contacted.